Frequently Asked Questions

General

What is wirl?

wirl helps you find and hire personal stylists. Personal stylists will shop with you, in person, at whatever stores you’d like. Most customers have never used a personal stylist before. Our stylists are happy to follow your lead or to guide you through the process of finding new clothes or a new look.

How does it work?

You browse stylist profiles to find someone who is a good fit. Then you book an appointment with them. Each stylist sets their own hourly rate. They will meet you where you choose, and you shop together and get help with fit, style, color, and budget. We want you to feel great every time you get dressed!

I just signed up. When will I hear from my stylist?

Your stylists will text or email you (based on your preference) the day before your appointment to confirm where and when you will be meeting as well as asking some questions to start getting to know you and the kind of help you’re looking for.

Can I buy a gift card for someone?

Yes, wirl makes a great gift! Gift cards can be purchased at wirlMe.com/gift in $50, $75, or $100 amounts and can be used with any appointment with and stylist.

Is wirl a subscription service?

No. You can book as many or as few style sessions as you want.

Pricing

How much does wirl cost?

Each stylist sets their own hourly rate. There is a two-hour minimum, and you can choose how many hours you want to book.

Will I be able to review pricing before my stylist appointment?

When you choose an appointment you will see how much the total will be before you enter your credit card information.

When will I be charged?

Your credit card will be charged at the time you book an appointment.

Can I hire the stylist for a consultation and go through my closet?

At this time we are only able to meet you at a store or mall. We cannot currently help you “shop your closet” at home, but if you take pictures of you wearing some of the things in your closet we can incorporate those into your shopping.

How many hours should I book with my stylist?

We recommend two hours for your first wirl. If you’re looking for a whole new look, or a seasonal update including multiple outfits, you may want to schedule more time.

What to Expect

Where can I shop?

Anywhere you want! When you book your appointment you’ll let your stylist know where you want to meet. Be specific! (i.e. start at a specific store at a specific mall). It can be at a mall, at a discount store, at an outlet mall, or even at a consignment store. Any travel time during your appointment will be part of your appointment time.

How can I get the most out of my Styling Session?

First, make sure to respond to your Stylist’s text or email before you meet up with your Stylist. Be specific about what you are looking for, how much you want your Stylist to push you out of your comfort zone, and anything else you think is important for your Stylist to know.
Second, make sure to show up to your meeting location on time so that you and your Stylist have the full Styling Session to shop!
Third, after you meet up with your Stylist, be specific about what you’re looking for, how your Stylist can help, what brands/styles have and have not worked for you in the past, etc.
Fourth, be honest with your Stylist! If you don’t like something they suggest, please let them know. Stylists need your feedback to know how best to help you!

Do I have to buy anything when I'm with my stylist?

Not at all! If you want to spend $0, $10, $100, or $1,000 that’s totally up to you. If you just want to spend the time looking and getting advice from your stylist, that’s what they will do with you!

Tipping

Stylists set their own rate and work independently, so tipping is not customary.

I'm not happy with how my Styling Session went. What do I do?

We’re very sorry to hear that! Most people feel great at the end of their style session, but sometimes things just aren’t right. Please contact us via email at benjie@wirlme.com so that we can make things right.

What if I need to cancel my appointment?

If it is more than 24 hours before your appointment you can cancel your appointment using the link in your confirmation email. You will get a full refund (minus the booking fee). If it is less than 24 hours before your appointment you will not get a refund, but we ask that you email benjie@wirlme.com so that we can let your stylist know

What if my stylist needs to cancel my appointment?

We take every precaution to make sure that this almost never happens, but sometimes life throws emergencies at our stylists. We will contact you as soon as we know it might happen to remedy the situation, either by rescheduling or with a full refund and our sincere apologies.

Our Stylists

Who are wirl stylists?

Everyone from long-time professional stylists to up-and-comers in the fashion world. Take a wirl through the stylists and find someone who is a good fit for you!

Why do I need a stylist?

wirl stylists do more than help you shop. They help you find the right clothes for you. Have a special occasion, interview, or date coming up? Let a wirl stylist help guide you on what to wear.
Let our stylists help you build your wardrobe with the right piece for YOU and help save you money from buying items you’ll only wear once and put together your look.

Have stylists been background checked?

Yes! Just to be extra safe, all stylists have gone through a background check. But remember to use your common sense in all interactions.

Becoming a wirl Stylist

How do I become a Stylist?

Think you've got what it takes? Click here to start the process and we’ll take it from there.

More

What if I have other questions or suggestions?

Please email us at benjie@wirlme.com and we’ll get back to you soon!